I fear for their competitors, because I doubt anyone can match this level of service.
I fear for their competitors, because I doubt anyone can match this level of service. We bought a coffee table made from teak reclaimed from a house being demolished in Indonesia. They sent us photos of the actual house so we could see our table's origins! The table itself is lovely, super high quality and very well made. And they delivered it with a gift bag containing orange oil and a thank-you card. The handwritten message was probably twice as long as any thank-you note I have ever written, I'm not even kidding.
Of course this led to me and my dear husband playfully snarking about how Teak Me Home could improve their service. 'Next time, I want to see a hundred dollar bill in that thank-you card!'
In all seriousness, I would buy furniture from them again in a second.