I had the best customer service experience ever with these guys. We ordered a piece online that we weren't completely happy with once it arrived. I emailed Alex and he responded immediately with grace, concern and warmth. He made an effort to fully understand our feedback and assured us his only goal was for us to receive a piece we loved. The following weekend he personally drove to our home (2 hours from Emeryville) and hand-delivered a replacement piece, along with a personally hand-written note and free product for us to care for the piece. Alex was a delight, and could present a case study on how to turn a less-than-perfect consumer experience into pure enchantment. And, yes, the piece is beautiful 🙂
